{"id":42856,"date":"2024-06-26T14:09:39","date_gmt":"2024-06-26T12:09:39","guid":{"rendered":"https:\/\/hortensiamaeso.com\/return-refund-policy\/"},"modified":"2026-09-25T11:27:36","modified_gmt":"2026-09-25T09:27:36","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/hortensiamaeso.com\/en\/return-refund-policy\/","title":{"rendered":"Return & Refund Policy"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Return & Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Delivery costs depend on the product category, as well as the number of units of the same and shipping area. They will be delivered to the address indicated by the customer in the purchase process, through the courier agency. <\/span><\/p>

Applied shipping cost rate (excluding VAT):<\/strong><\/h3>

\u2013 Peninsula \u20ac9. Exempt for purchases over \u20ac500. <\/span><\/p>

\u2013 Balearic Islands 15 \u20ac<\/span><\/p>

\u2013 Canary Islands 35 \u20ac<\/span><\/p>

\u2013 Germany, Holland, Belgium, Italy and the United Kingdom: \u20ac75. France: \u20ac15. Portugal: \u20ac10. <\/span><\/p>

\u2013 United States and Mexico 80 \u20ac<\/span><\/p>

Shipping times:<\/strong><\/h3>

\u2013 Peninsula: 2 working days<\/span><\/p>

\u2013 Balearic Islands: 3 working days<\/span><\/p>

\u2013 Canary Islands: 5 working days<\/span><\/p>

\u2013 Germany, Holland, Belgium, Italy, France and the United Kingdom: 6 working days<\/span><\/p>

\u2013 United States and Mexico: 6 business days<\/span><\/p>

Outside the Peninsula, tariffs and customs are at the buyer’s expense.<\/strong><\/p>

Returns on made-to-order products:<\/strong><\/h3>

These items are made exclusively to the customer’s request, so no exchanges or returns are allowed, except for manufacturing defects in accordance with current regulations.<\/span><\/p>

Made-to-order products are those that have a shipping period of 40-60 days from the date of order.<\/span><\/p>

Return:<\/strong><\/p>

You have a period of 15 calendar days to return your purchase from the receipt of the same.<\/span><\/p>

You will not have to provide any explanation, any item, purchased, returned in its original packaging, sealed, in perfect condition and unused will be accepted without further ado.<\/span><\/p>

To do this, you need to email us at info@hortensiamaeso.com with your order number.<\/strong><\/span><\/p>

If the return is made from the Peninsula or the Balearic Islands, a pick-up address must be indicated in the email. Return costs in the Peninsula and the Balearic Islands are not borne by Hortensia Maeso.<\/strong> La tarifa aplicada ser\u00e1 la misma que la de gastos de env\u00edo. <\/span>If the return is made from outside the Peninsula or the Balearic Islands, once you have been notified of the intention to make the return, you must send us (at your expense) the item or items to our central offices located at:<\/span><\/p>

Avd. Alquer\u00eda del Moret, 35 <\/span><\/p>

46210 (Picanya) Valencia \u2013 Spain<\/span><\/p>

Do not send the item corresponding to the return without having previously contacted our Customer Service and having received confirmation of receipt of return from Hortensia Maeso.<\/span><\/p>

Within a maximum period of 15 days from receipt of the return, once the condition of the returned items has been checked, Hortensia Maeso undertakes to refund them in full (the initial shipping costs will not be refunded).<\/span><\/p>

Return for damage to the goods by transport:<\/strong><\/p>

The deadlines for making a claim for damage to the goods will be 24 hours from the date of delivery if the damage is not externally appreciated, in the same act of delivery, or indicated on the delivery note.<\/span><\/p>

Return for defective product:<\/strong><\/p>

In the event that, exceptionally, you have received a defective item, please contact our Customer Service department by calling 961 591 995 or via the email address info@hortensiamaeso.com, and we will solve the problem as soon as possible.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Delivery costs depend on the product category, as well as the number of units of the same and shipping area. They will be delivered to the address indicated by the customer in the purchase process, through the courier agency. Applied shipping cost rate (excluding VAT): \u2013 Peninsula \u20ac9. Exempt for purchases over \u20ac500. \u2013 Balearic … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_joinchat":[],"footnotes":""},"class_list":["post-42856","page","type-page","status-publish"],"acf":[],"yoast_head":"\nReturn & Refund Policy - Hortensia Maeso<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return & Refund Policy - Hortensia Maeso\" \/>\n<meta property=\"og:description\" content=\"Delivery costs depend on the product category, as well as the number of units of the same and shipping area. They will be delivered to the address indicated by the customer in the purchase process, through the courier agency. Applied shipping cost rate (excluding VAT): \u2013 Peninsula \u20ac9. Exempt for purchases over \u20ac500. \u2013 Balearic ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hortensiamaeso.com\/en\/return-refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Hortensia Maeso\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hortensiamaeso\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-25T09:27:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/return-refund-policy\\\/\",\"url\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/return-refund-policy\\\/\",\"name\":\"Return & Refund Policy - Hortensia Maeso\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/#website\"},\"datePublished\":\"2024-06-26T12:09:39+00:00\",\"dateModified\":\"2026-09-25T09:27:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/return-refund-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/return-refund-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/return-refund-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/beginning\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return & Refund Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/\",\"name\":\"Hortensia Maeso\",\"description\":\"Trajes de comuni\u00f3n y moda de ceremonia\",\"publisher\":{\"@id\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/#organization\",\"name\":\"LES ENFANTS DE L\u00b4EDEN S.L.\",\"url\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"LES ENFANTS DE L\u00b4EDEN S.L.\"},\"image\":{\"@id\":\"https:\\\/\\\/hortensiamaeso.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/hortensiamaeso\\\/\",\"https:\\\/\\\/www.instagram.com\\\/hortensiamaeso\\\/\",\"https:\\\/\\\/www.pinterest.es\\\/l_enfants\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UC2Rd-TQMZo2q1lofFGOClCQ\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Return & Refund Policy - Hortensia Maeso","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_US","og_type":"article","og_title":"Return & Refund Policy - Hortensia Maeso","og_description":"Delivery costs depend on the product category, as well as the number of units of the same and shipping area. They will be delivered to the address indicated by the customer in the purchase process, through the courier agency. Applied shipping cost rate (excluding VAT): \u2013 Peninsula \u20ac9. Exempt for purchases over \u20ac500. \u2013 Balearic ... Read more","og_url":"https:\/\/hortensiamaeso.com\/en\/return-refund-policy\/","og_site_name":"Hortensia Maeso","article_publisher":"https:\/\/www.facebook.com\/hortensiamaeso\/","article_modified_time":"2026-09-25T09:27:36+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hortensiamaeso.com\/en\/return-refund-policy\/","url":"https:\/\/hortensiamaeso.com\/en\/return-refund-policy\/","name":"Return & Refund Policy - Hortensia Maeso","isPartOf":{"@id":"https:\/\/hortensiamaeso.com\/en\/#website"},"datePublished":"2024-06-26T12:09:39+00:00","dateModified":"2026-09-25T09:27:36+00:00","breadcrumb":{"@id":"https:\/\/hortensiamaeso.com\/en\/return-refund-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hortensiamaeso.com\/en\/return-refund-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/hortensiamaeso.com\/en\/return-refund-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/hortensiamaeso.com\/en\/beginning\/"},{"@type":"ListItem","position":2,"name":"Return & Refund Policy"}]},{"@type":"WebSite","@id":"https:\/\/hortensiamaeso.com\/en\/#website","url":"https:\/\/hortensiamaeso.com\/en\/","name":"Hortensia Maeso","description":"Trajes de comuni\u00f3n y moda de ceremonia","publisher":{"@id":"https:\/\/hortensiamaeso.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hortensiamaeso.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/hortensiamaeso.com\/en\/#organization","name":"LES ENFANTS DE L\u00b4EDEN S.L.","url":"https:\/\/hortensiamaeso.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hortensiamaeso.com\/en\/#\/schema\/logo\/image\/","url":"","contentUrl":"","caption":"LES ENFANTS DE L\u00b4EDEN S.L."},"image":{"@id":"https:\/\/hortensiamaeso.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/hortensiamaeso\/","https:\/\/www.instagram.com\/hortensiamaeso\/","https:\/\/www.pinterest.es\/l_enfants\/","https:\/\/www.youtube.com\/channel\/UC2Rd-TQMZo2q1lofFGOClCQ"]}]}},"_links":{"self":[{"href":"https:\/\/hortensiamaeso.com\/en\/wp-json\/wp\/v2\/pages\/42856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hortensiamaeso.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hortensiamaeso.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hortensiamaeso.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hortensiamaeso.com\/en\/wp-json\/wp\/v2\/comments?post=42856"}],"version-history":[{"count":0,"href":"https:\/\/hortensiamaeso.com\/en\/wp-json\/wp\/v2\/pages\/42856\/revisions"}],"wp:attachment":[{"href":"https:\/\/hortensiamaeso.com\/en\/wp-json\/wp\/v2\/media?parent=42856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}