Delivery costs depend on the product category, as well as the number of units of the same and shipping area. They will be delivered to the address indicated by the customer in the purchase process, through the courier agency.

Applied shipping cost rate (excluding VAT):

– Peninsula €9. Exempt for purchases over €500.

– Balearic Islands 15 €

– Canary Islands 35 €

– Germany, Holland, Belgium, Italy and the United Kingdom: €75. France: €15. Portugal: €10.

– United States and Mexico 80 €

Shipping times:

– Peninsula: 2 working days

– Balearic Islands: 3 working days

– Canary Islands: 5 working days

– Germany, Holland, Belgium, Italy, France and the United Kingdom: 6 working days

– United States and Mexico: 6 business days

Outside the Peninsula, tariffs and customs are at the buyer’s expense.

Returns on made-to-order products:

These items are made exclusively to the customer’s request, so no exchanges or returns are allowed, except for manufacturing defects in accordance with current regulations.

Made-to-order products are those that have a shipping period of 40-60 days from the date of order.

Return:

You have a period of 15 calendar days to return your purchase from the receipt of the same.

You will not have to provide any explanation, any item, purchased, returned in its original packaging, sealed, in perfect condition and unused will be accepted without further ado.

To do this, you need to email us at info@hortensiamaeso.com with your order number.

If the return is made from the Peninsula or the Balearic Islands, a pick-up address must be indicated in the email. Return costs in the Peninsula and the Balearic Islands are not borne by Hortensia Maeso. La tarifa aplicada será la misma que la de gastos de envío. If the return is made from outside the Peninsula or the Balearic Islands, once you have been notified of the intention to make the return, you must send us (at your expense) the item or items to our central offices located at:

Avd. Alquería del Moret, 35

46210 (Picanya) Valencia – Spain

Do not send the item corresponding to the return without having previously contacted our Customer Service and having received confirmation of receipt of return from Hortensia Maeso.

Within a maximum period of 15 days from receipt of the return, once the condition of the returned items has been checked, Hortensia Maeso undertakes to refund them in full (the initial shipping costs will not be refunded).

Return for damage to the goods by transport:

The deadlines for making a claim for damage to the goods will be 24 hours from the date of delivery if the damage is not externally appreciated, in the same act of delivery, or indicated on the delivery note.

Return for defective product:

In the event that, exceptionally, you have received a defective item, please contact our Customer Service department by calling 961 591 995 or via the email address info@hortensiamaeso.com, and we will solve the problem as soon as possible.